Methodology plus technology.
Caseflow Systems LTD supports public institutions through the full digital-service lifecycle — from mapping a service as it is actually performed, to running it in production and improving it afterwards.
Seven steps with a return path. The last one feeds the first for as long as the service is running.
The delivery process
Business Process Analysis & Reengineering
Map current services, identify bottlenecks, simplify steps and prepare digitization-ready workflows.
Solution Configuration & Delivery
Configure Caseflow Server workflows, forms, roles, service steps, notifications and case records.
Integration & Data Exchange
Connect agencies, registers, payment providers, identity services and external platforms through APIs and data-exchange patterns.
Agile Delivery & DevOps
Organize delivery into iterative sprints, manage backlogs and implement CI/CD release practices, through Scrum-based backlog refinement, sprint planning, execution, review and retrospective.
- Backlog refinement
- Sprint planning
- Sprint execution
- Daily scrum
- Sprint review
- Retrospective
Quality Assurance & Testing
Support validation, verification, test planning and release readiness.
Training & Capacity Building
Transfer knowledge to agency teams, administrators, business users and technical staff.
Support & Continuous Improvement
Provide maintenance, incident management, performance monitoring, enhancements and change-request handling, with defined response and escalation procedures.
Support and continuous improvement return to analysis. The process has no terminating event while the service is still running.
Areas of specialization
- Project management
- Business analysis
- Capacity building
- Software development
- Application lifecycle management
- Operational support
- Quality assurance
- Data analysis
Support engagements are defined by service scope, incident tracking, response and escalation targets, and a change-request procedure agreed before work begins.
Start with the process, not the software.
Most public-service modernization fails in the analysis, not the build. Bring a service that is not working and the delivery team will walk it end to end with you.
Discuss a government workflow project