Request a briefing
Menu
Caseflow Systems LTD
Platform
Process_Server

Caseflow Server

The BPM and case-management platform for digital government. It provides the foundation for modeling services, orchestrating workflows, managing cases, connecting data sources, exposing citizen-facing services and supporting agency back-office operations.

Every capability below is configuration on one engine, not a separate product to license and integrate.

Core capabilities

  • BPMN process design, execution and monitoring

    Model a public service in standard notation, run it as an executable process, and watch instances move through it in production.

  • Case records, document flows and service histories

    Every application is a case with its own record, attached documents and complete service history from submission to outcome.

  • Configurable forms, rules, service steps and approvals

    Eligibility rules, form fields, routing and approval chains are configuration, not a development cycle.

  • Public portals and service directories

    A citizen-facing front door where services are discoverable, applications are submitted and status is visible.

  • Back-office work queues and agency dashboards

    Officers receive work in queues shaped by their role, with the caseload, targets and bottlenecks visible to their managers.

  • API gateway and data exchange integrations

    Inter-agency exchange through a governed gateway, with audit trails on every call across an institutional boundary.

  • Identity, signature, payment, notification and logging services

    Shared enablers every service needs, provided once to the whole estate rather than rebuilt inside each project.

  • Analytics and performance monitoring

    Volumes, durations and outcomes measured per service, so improvement can be evidenced rather than asserted.

  • Cloud, on-premises or hybrid deployment

    Virtual machines, Docker, Terraform and Kubernetes, delivered through DevOps and CI/CD practice, wherever the data must live.

Inside the platform

The business process designer: a registration service modelled across five role lanes, with decision gateways, revert paths and a terminating end event.
The process designer. A service is modelled in lanes that name the role performing each step, and the model is what executes — there is no second implementation to keep in sync.
The workflow schema viewer for a document-issuing routine: a start event, a conditional branch into approved and not-approved paths, each assembling a form and a preview, rejoining at an update step before the end event.
Inside one step. Document issuing is its own schema — a branch, the forms each path assembles, and the record update they rejoin at.
A registry entity record open over the register list: company name, number, entity type, status, filing and incorporation dates, share-capital note and corporate purpose, with cases, licences and history in a side tree.
A record. The entity, its cases, its licences and its history are one object — and the register behind it is the same object listed. Entities and figures shown are demonstration data.
An annual fee report for a date range, listing payment date, receipt number, entity name, fee purpose, payment type and amount, with date and payment-type filters beside it.
Reporting on the same records. Filters are the report's parameters, not an export step. Entities shown are demonstration data.

The module family

Caseflow Server is the core. Every module around it is a participant in the same process, exchanging messages across an institutional boundary rather than duplicating the engine.

Caseflow Server

BPM, workflow execution, case records, forms, rules, APIs, analytics

Caseflow Office

Agency work queues, approvals, processing, issuing, internal dashboards

Citizen Service Portal

Applications, status tracking and document issuance for citizens and businesses

Identity & Access Services

Authentication, onboarding and role-based access

Digital Signature Services

Signing applications, approvals, certificates and official documents

Data Exchange Gateway

API gateway, inter-agency data sharing, interoperability, audit trails

National Data Infrastructure

Citizen, property, business and other authoritative registers

Payment Gateway

Public-service fees, invoices and payment-provider integration

Mobile Government App

Mobile access to identity, services, payments, notifications and records

Geospatial Services

Location-aware service delivery and agency mapping

Public Key Infrastructure

Trust services and certificate infrastructure

Notification Gateway

SMS, email, push and service-journey communications

Platform Administration Console

Administration for identity, payment, PKI and platform configuration

Deployment and operations

  • Cloud

    Managed infrastructure where policy permits it, provisioned as code.

  • On-premises

    Inside the institution’s own data centre, where data residency requires it.

  • Hybrid

    Public channels hosted externally, records and processing kept internal.

Delivered with

  • Virtual machines
  • Docker
  • Terraform
  • Kubernetes
  • CI/CD pipelines

Deployment choice is a procurement and data-residency decision before it is a technical one. The platform does not force it.

Request a Caseflow Server briefing

A walkthrough with the delivery team: the process designer, a live case moving through a service, the integration model, and how deployment would work in your institution.

Request a briefing